NPS-Based Targeting
NPS-Based TargetingNPS-Based Targeting focuses on NPS (Net Promoter Score)-based segmentation leverages customer feedback from NPS surveys to identify and prioritize accounts or users most likely to engage or expand. It gives teams a clear plan for where to focus, how to sequence work, and what to measure. Relevant KPIs include Referral Prompt Acceptance Rate.general
NPS-Based Targeting
general
activity
Go To Market
Segmentation
Customer Success
Customer
Retention
Go To Market
Segmentation
Customer Success
Customer
Retention
general
NPS-Based Targeting focuses on NPS (Net Promoter Score)-based segmentation leverages customer feedback from NPS surveys to identify and prioritize accounts or users most likely to engage or expand. It gives teams a clear plan for where to focus, how to sequence work, and what to measure. Relevant KPIs include Referral Prompt Acceptance Rate.
Related KPIs
Section titled “Related KPIs”| Metric | Description |
|---|---|
| Referral Prompt Acceptance Rate | Referral Prompt Acceptance Rate measures the percentage of users who respond positively when presented with a referral prompt—e.g., clicking “Yes, I’ll refer” or continuing into the referral flow. It helps assess referral intent and the effectiveness of trigger timing. |