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KPI Library

Repeat Purchase Programs

Domain: Go To MarketMotion: ProgramOwner: Customer SuccessOwner: MarketingEntity: CustomerStage: ExpansionStage: Retention

general

Repeat Purchase Programs focuses on Repeat purchase initiatives, now commonly referred to as Customer Retention & Expansion Programs, are structured efforts designed to encourage existing customers to continue buying and deepen their engagement with a company’s offerings. It coordinates execution across touchpoints so teams can move users or accounts toward the target outcome. Relevant KPIs include Average Returning Revenue.