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KPI Library

Social Engagement

Domain: SocialMotion: ExecutionMotion: StrategyOwner: MarketingEntity: ChannelStage: AdvocacyStage: AwarenessSurface: Social

Social

Social Engagement is the strategic use of social media platforms and online networks by sales and go-to-market teams to identify, connect with, nurture, and convert potential customers. It coordinates execution across touchpoints so teams can move users or accounts toward the target outcome. Relevant KPIs include Likes, Shares, Comments.