Ticket Triage
Ticket TriageTicket Triage is the systematic assessment, prioritization, and assignment of incoming customer inquiries, support tickets, or demo requests. It makes the motion operational through ownership, routines, and cross-functional follow-through. Relevant KPIs include Resolution Time.general
Ticket Triage
general
activity
Go To Market
Operations
Support Manager
Support Case
Go To Market
Operations
Support Manager
Support Case
general
Ticket Triage is the systematic assessment, prioritization, and assignment of incoming customer inquiries, support tickets, or demo requests. It makes the motion operational through ownership, routines, and cross-functional follow-through. Relevant KPIs include Resolution Time.
Related KPIs
Section titled “Related KPIs”| Metric | Description |
|---|---|
| Resolution Time | Resolution Time measures the amount of time it takes to resolve a customer issue or ticket from the moment it is raised to when it is marked as resolved. It tracks the speed and efficiency of support teams in addressing customer concerns. |