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KPI Library

Upsell Programs

Domain: UpsellMotion: ProgramOwner: Customer SuccessOwner: Sales ManagerEntity: AccountStage: Expansion

Upsell

Upsell Programs focuses on Upsell_Programs encompass strategic initiatives aimed at increasing customer value by encouraging the adoption of higher-tier products, premium features, or expanded usage. It coordinates execution across touchpoints so teams can move users or accounts toward the target outcome. Relevant KPIs include Monthly Recurring Revenue.